Privacy Policy
Introduction
Welcome to cfscoach.com, the online home of Perceptual Flexibility Ltd ("we", "us", "our"). We are committed to protecting the privacy of our clients and visitors. Our Privacy Policy below outlines the types of information we collect through our website ("Site"), and how we use, manage, and safeguard that information.
In alignment with UK-GDPR (United Kingdom General Data Protection
Regulation), we ensure that your personal data is treated with the utmost care and security.
Information Collection, Use, and Sharing
Personal Identification Information:
When you visit our site, register, book a coaching session, or engage in site features, we may ask for your name, email address, mailing address, and phone number. We will use this information to :
• Personalize your experience.
• Improve customer service and respond to your needs more effectively.
• Process transactions.
• Send periodic emails related to your services or inquiries.• Comply with legal obligations.
• Perform our contractual obligations when providing coaching services.
Non-personal Identification Information:
We may collect non-personal identification information about Users
whenever they interact with our Site. This may include browser name,
computer type, and technical information such as your operating system and internet service providers.
Digital Advertising & Analytics:
Our website employs tools like Google AdWords, DoubleClick, Bing Ads, Google Analytics, and Google Tag Manager to understand user behavior and enhance our marketing efforts. If you wish not to be tracked for advertising purposes, you can opt out using the provided platforms'respective opt-out pages.
Cookies:
Our Site uses "cookies" to enhance User experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the Site may not function properly without them.
Our use of cookies includes but is not limited to:
• Understanding and saving user preferences for future visits.
• Compiling aggregate data about site traffic and interactions to offer
better site experiences and tools in the future.
Legal Basis for Processing:
We process your personal data on the following bases:
• Consent: We may ask for your consent to use your personal data for
specific purposes. You have the right to withdraw your consent at any
time.
• Contractual Necessity: We require certain information to enter into and perform our contract with you.
• Legal Obligations: We may be required to process your information to
comply with the law.
Data Retention:
We will retain your personal data for as long as is necessary for the purposes set out in this policy, or as needed to provide services to you or to comply with our legal obligations.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration,disclosure, or destruction of your personal information and data stored on our Site.
Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Your data will only be shared with third parties where:
It is to a secure data processor carrying out processing activities on our
behalf (for example Calendly, our scheduling provider, Stripe, our payment processor, or Mailchimp, our email marketing service).
We are required to do so by law, for example to regulatory bodies or law
enforcement, or in order to enforce or apply our rights to protect our business and personal reputation, for example in cases of suspected fraud or defamation.
It is necessary to protect the vital interests of an individual, for example where we believe you or another person might be in danger.
We have obtained your explicit consent to share it.
Third-Party Service Providers:
We utilize Zoom for online coaching sessions. Zoom’s use of your personal data is governed by Zoom’s Privacy Policy, which we encourage you to review.
International Data Transfers:
Your information may be transferred to — and maintained on — computers located outside of your state, province, or country where the data protection laws may differ from those in your jurisdiction.
Children’s Privacy:
Our Site is not intended for children under the age of 18, and we do not
knowingly collect personal information from children under 18.
Your Rights:
You have the right to access, correct, or delete your personal data, and to restrict or object to our processing of your data. If you are in the European Economic Area, you have additional rights under GDPR.
To obtain a copy of your personal information that we may hold please send a request at info@cfscoach.com.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) with whom we are registered : Information Commissioners Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF T: 0303 123 1113 W:
Changes to Our Privacy Policy:
We may update this Privacy Policy to reflect changes to our information
practices. If we make any material changes, we will notify you by email or by means of a notice on our Site before the change becomes effective.
Contact Us:
If you have any questions about this Privacy Policy, please contact us at info@cfscoach.com.Perceptual Flexibility Ltd Gowran House, 56 Broad Street, Chipping Sodbury,
Bristol, BS37 6AG, UK.
This document was last updated on November 8, 2023.